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Customer Service

Frequently Asked Questions / Shipping / Returns / Contact

Before contacting us, please browse our FAQ to see many answers to common questions or read about how to process returns.

  • Chat & Contact. Click "Help?" in the footer or main menu, or click the button in the corner of the window to open the Help-beacon. Chat is live workdays 9-17 CET (exceptions may apply) and the contact form is available 24/7.

  • To get in touch with us via e-mail, please write a short and concise subject-line and provide as much information as possible in your message. Send the email to support [at] chimieyewear.com.

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