You may return your product within 14 days after having received the order to be eligible for a refund. Exchanges are not accepted, please return you product and place a new order.

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Register your return on our return page.

Read all about returns here.

Once we receive your return, please allow 10-15 business days for processing and handling.

Ordering Online

As soon as your order is shipped you will receive a shipping confirmation with a tracking number via email or any of the following ways:

In normal circumstances, your order is shipped within 1-2 business days. How many days it takes for your package to arrive depends on which delivery service you choose. At the checkout, you can see the delivery options we offer to your address and the estimated delivery time.

Estimated standard delivery times under normal conditions. For more accurate times, you must proceed to checkout:
Sweden: 1-4 business days
EU: 1-4 business days
US/Rest of World: 2-6 business days

Please use the Help-beacon to contact Customer Service:

Please note that orders that have been processed and shipped can not be cancelled. When the order has been shipped, you will receive a shipping confirmation email.

If you have requested a cancellation after the order has been shipped, you must return it for a refund instead.

The shipping address can only be changed prior to the order being shipped. Please contact Customer Service using the Help-beacon:

All items are insured against theft and accidental damage whilst in transit from CHIMI's warehouse to the shipping address. Once your items have been delivered to the specified delivery address, they are no longer covered by insurance.

  • European Union (EU)

  • Norway

  • United Kingdom

  • Switzerland

North America
  • United States

  • Canada

South America
  • Argentina

  • Chile

  • Morocco

  • South Africa

Middle East & Asia
  • South Korea

  • United Arab Emirates


CHIMI accepts all major credit cards through Klarna or Adyen. The following payment methods are offered in a selection of countries:

  • Mastercard

  • VISA

  • PayPal

  • Klarna Pay later

  • Klarna Pay over time

  • Apple Pay

  • Sofort

  • American Express/AMEX

  • Afterpay

  • MobilePay

  • Trustly

  • Vipps

Please contact our customer service if your preferred method of payment is not available in your country.

Your personal online security is very important to us. To help ensure your shopping experience is safe, simple and secure we use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. To ensure your information is kept private, we do not process or store any payment information in our database.

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When you have placed an order with us, the funds are temporarily reserved but you are not actually charged. When your order has been dispatched, we will capture the funds from your account.

If your order attempt was declined, this can often be due to your bank. We suggest that you contact your bank or card-issuing company to ask if they have any kind of block on your card.

If you are confident that nothing is wrong with your bank service, or if you receive another error message, please use the Help-beacon to contact Customer Service:

VAT is included in the final purchase price. No added import taxes or duties.

VAT is not included in the final purchase price. Upon import the package may be subject to VAT/import tax and customs duties. You, the customer, will be responsible for payment of such import duties and taxes before receiving your order.

Please note that in case of an order is shipped to a delivery address outside the EU, you may be subject to import duties and taxes, which are collected when the shipment reaches your delivery address.

You will be responsible for the payment of such import duties and taxes. It should be noted that CHIMI has no control over these charges and since these charges are different for different countries, CHIMI cannot predict their amount. CHIMI advises you to contact your local customs office for further information.

CHIMI is not responsible for any changes in currency value or conversion rates that your bank or credit card company may use when charging in your country’s currency. Please contact your local customs office if you have any further questions regarding VAT, import taxes and customs duties.