Return Information
We hope you love your CHIMIs, but if something’s not quite right, you have the right to return your product within 14 days of receiving your order to be eligible for a refund.Before sending anything back, please make sure your item is:
In its original condition
Unused and free from any signs of wear
Once we receive your return, please allow up to 30 days for your refund to be processed. We’ll make sure everything is handled with care.A few important notes:
We do not offer exchanges. Instead, please return your item and place a new order.
Shipping fees are non-refundable.
If you don’t pick up your package, a return fee will be deducted from your refund.
Return Fee (if package is not collected):
6 USD / EUR / CHF - 59 SEK - 49 NOK - 39 DKK - 4 GBP - 8 AUD.
You can also submit a claim for faulty or damaged products within 1 year from the date you received your order.